Privacy Policy

Last updated: 30 July 2025

1. General Information

By accessing our software, website, registering for an account, or making a purchase from us, you are consenting to all the terms in this Privacy Notice.

This Privacy Notice explains how we collect, use, and protect your information when using our services. Please review this Privacy Notice carefully. Please contact us if you have any questions about this Notice or our practices.

2. Information We Collect

We collect the following data:

Merchant data: data we collect and process on behalf of our customers. This includes but is not limited to orders, customers, product, inventory, location, marketing data, and other data that our customers may provide to us.
Personal data: we collect personal data which you provide to use, such as your contact information and business information, and other data you provide to us by participating in our services or communicating with us.
Payment data: we collect data necessary to process payments you make. All payment data is processed by our payment processors, Stripe and Shopify.
Log files and usage data: we collect data on how you use our software, such as your IP address, browser type, and the pages you visit. These are not personally identifiable. The purpose of this data is to improve our services and understand how you use our software.

3. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain our services.
To improve, personalize our services and develop new services.
To analyze and understand how you use our services.
To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
To respond to your requests and inquiries.
To communicate with you about our services.
To comply with legal obligations.
To send you emails and other communications, including marketing and promotional materials.

4. How we Share Your Information

We do not sell your information to third parties.

When necessary to deliver our services, we may share your information with third parties, such as cloud database providers, marketing providers, and payment processors. Any third party is subject to strict confidentiality, security, and data protection requirements in compliance with our privacy policy and applicable legal requirements.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure.

We use industry-standard encryption and secure data storage practices to protect your information.

We regularly review and update our security measures to ensure the safety of your information.

We regularly review the data security practices of our third party providers.

6. Data Retention

We retain your information for as long as necessary to provide our services to you. We may retain your information for longer periods if required by law or for legitimate business purposes.

7. Your Rights

In some regions, like the EEA or UK, you have certain rights under applicable data protection laws. These may include the rights:

To access a copy of your personal information.
To request corrections to any inaccurate or incomplete data.
To request deletion of your personal information.
To request restriction of the processing of your personal information.
To complain to your local data protection authority.
To withdraw consent to the processing of your personal information at any time.

To make a request, please contact us using the information below.

8. Cookies

Cookies are small data files downloaded on to your computer.

We will use cookies to store information about your preferences and provide core functionality to our services.

9. Other

Children. We do not knowingly collect personal data on children, and our services are not intended for use by children. If we learn that a child is using our services, we will attempt to block their usage and delete any of their personal data stored. If you think that we may hold such data, please contact us using the information below.

Contacting Us. Please contact support@retail-q.com for any questions, concerns or enquiries.